Managed Workstation Support Services
ProActivePlus Workstation Watch - predictable results, controlled costs.
With our ProActivePlus Workstation Watch, you get all the benefits of having an in-house, fully staffed IT department working around the clock at a fraction of the cost. Your business will receive world-class care from our team of industry experts working for you 24 hours a day, 365 days a year - yielding predictable results at controlled costs. Customize your IT managed workstation support service by choosing between the two following workstation service levels.
Preventative Care
Our Preventative Care package offers monitoring of critical performance criteria/services, patch management, network device inventory & asset tracking, Antivirus software/updates, Spyware scanning/removal, and disk space monitoring. Additionally, we provide remote managed services for our clients to avoid disrupting your daily workflow, adding to your productivity.
Total Care
In addition to all the services listed above in Preventative Care, our Total Care package provides service pack updates, system repair & recovery services, and remedial repair & Operating System (OP) recovery services. As a bonus for your business, we are accessible 24 hours a day, 365 days a year to assist you with any problems that should arise at your workstations.
Workstation Watch Service Levels |
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| Preventative Care | Total Care | |
| Monthly Executive Report (sample report (PDF)) | + | + |
| Monitoring (24/7) | + | + |
| Event Log Monitoring (24/7) | + | + |
| Free Disk Space Monitoring (24/7) | + | + |
| Spyware Scan & Removal (D) | + | + |
| Device Response Monitoring (24/7) | + | + |
| Monitoring System Performance Parameters (24/7) | + | + |
| Network Device Inventory and Asset Tracking (W) | + | + |
| Patch Assessment & Update Management (W) | + | + |
| Event Log Maintenance | + | + |
| Virus Definition Updates & Monitoring | + | + |
| S.M.A.R.T. Monitoring [if supported by hardware] (24/7) | + | + |
| Service Pack Updates (W) | - | + |
| System Repair & Recovery [virus related] | - | + |
| Remedial Repair & OS Recovery Services [parts not included] | - | + |
[Tasks carried out: (D) daily, (W) weekly, ( 24/7) Around the Clock]
For 20 years, ICS has been your IT Management Support Services Experts in Seattle, WA. We specialize in deploying cost-effective, integrated software and network solutions. We have the experience, maturity, and stability you need to feel confident in our solutions. By choosing us as your one-stop software solution provider, you reduce technology-related duplication and therefore drive down your costs.
ICS offers proven IT managed workstation support services using industry experts and enterprise class software, providing you an integrated solution with controlled costs and predictable results. We go beyond your network solution and help you with all your system integration needs.
To review a schedule of our IT managed workstation services, download our Desktop Agent Schedule. Learn more about the best service package available to meet your workstation needs; contact Chris Faist at 425-284-5410 or chrisf@ics-support.com today!
ICS. Integrated Solutions. Predictable Results. Controlled Costs.
Limited time offer: A one month free trial of Workstation Watch! Contact Chris Faist at 425-284-5410 or chrisf@ics-support.com for details.