Ensuring Your Ongoing Support
Helping you use technology to operate smarter, leaner and more efficiently.
The word “support” was chosen as the cornerstone of our company name the day we were launched. The reason for that is simple. The owner and founder had deep roots in the service industry and felt strongly that it was a privilege to serve and what matters most is the way in which we honor our clients and the opportunity and trust they have placed in us.
What you witness at ICS Support is an exceedingly strong commitment to provide the best service possible. It doesn’t matter what department you are working with – be it administration, service, or sales – we all recognize and appreciate the opportunity to serve and place your needs first.
We offer a range of comprehensive services encompassing typical IT/network infrastructure needs as well as complete ERP/business management system needs that include the following.
Network Infrastructure
Managed Services (proactive, offsite, preventative, scheduled)
Break/fix service on networks, servers, PCs (on an as needed basis)
Installation of new networks and associated devices
Microsoft Exchange and SQL deployments
Project management
Data protection assessment
Security assessment
Performance diagnostic and tuning
VOIP system deployment
On-going support via help desk or onsite
ERP/Business Management System
Needs analysis
Project design
Project management
Installation and configuration
Training
Software development
Data conversion
On-going support via help desk or onsite
Services are offered in a number of convenient methods including a fixed predictable periodic fee for managed services, traditional time & materials where you pay as you go based upon an hourly fee, annual fixed dollar amount contract paid in advance, and fixed bid based on a specific project with defined deliverables. (Not all options may be available for all types of service.)
