Committed to Your Success
We work with you to optimize technology for your business advantage.
When you choose Integrated Computer Systems Support, you can be sure that we will work hard to remove the risk normally associated with this investment decision. We are keenly aware of the leading reasons for information technology implementation failures and the staggering costs associated with these failures. We address these issues with you early on so that both parties understand their role in ensuring success. By doing so, we greatly reduce the risk of misunderstandings in terms of expectations, risks/rewards, and commitments. Critical elements of discussion include user involvement and responsibilities, executive management support, a clear statement of requirements, and measurable milestone deliverables.
Evaluation Plan & Proven Implementation Methodology
When we engage with you to help you evaluate a new business system, we want to ensure that everybody clearly understands where we are going, how we are going to get there, and that there is a process with appropriate check points on the journey. We therefore utilize an evaluation plan from the outset that provides a roadmap for all to follow. There are many ways to implement a business management system, but there are only a very small number of “right” ways. Depending upon the system being deployed, we utilize a 12 step (in the case of Microsoft Dynamics NAV) implementation process. Adhering to the plan ensures that the process moves forward in an orderly and comprehensive fashion while maintaining optimum momentum. It also ensures that effective communication occurs at all the proper points and that there is visibility of the project‘s status every step of the way. Bringing clarity to the processes early on enables the project team to clearly understand their respective roles and act decisively when called upon.
The Guarantee
Providing you fully engage in, and adhere to, the 12 Step Implementation Process and associated project recommendations in a timely manner, we guarantee to deploy and implement the ERP software we sell you for the agreed upon price, to your complete satisfaction, or we will refund 100% of your money. Our guarantee is that simple.
