Managed Services
Monitor workstations 24/7 to keep your team working productively.
With our ProACtivePlus Workstation Watch, you can keep your workstations running smoothly while minimizing the hidden cost of lost time and productivity due to technical problems. You get all the benefits of having a fully staffed IT department working around the clock at a tiny fraction of the cost of hiring your own employees. Your business will receive world-class care from a team of technology management professionals 24x7x365 – all for a flat, predictable monthly fee. Just one number to call, no matter what and when problem arises.
Review our Desktop Agent Schedule. Choose from three service levels for the one that best meets your needs. Contact Chris Faist at 425-284-5410 or chrisf@ics-support.com today to learn more.
Workstation Watch Basic
Monitoring of critical performance criteria and services. Free disk space monitoring. Services conducted remotely
Workstation Watch Plus
Monitoring of critical performance criteria and services, patch management, and Antivirus software and updates, Spyware scanning/removal, and disk space monitoring. Services conducted remotely.
Workstation Watch Premium
In addition to complete 7x24 monitoring, patch management and Antivirus services, we provide on-site repair and recovery services. If it breaks, call us.
Workstation Watch Service Levels |
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| Basic | Plus | Premium | |
| Monthly executive report (sample report (PDF)) | y | y | y |
| 24x7 monitoring* | y | y | y |
| Event log monitoring# | y | y | y |
| Anti-virus log checks# | y | y | y |
| Free disk space monitoring# | y | y | y |
| Spyware scan & Removal* | y | y | |
| Basic response time monitoring# | y | y | |
| Monitoring custom performance parameters# | y | y | |
| Inventory and Asset Tracking+ | y | y | |
| Patch Assessment & management+ | y | y | |
| Service pack updates+ | y | y | |
| Log maintenance | y | y | |
| Virus definition & prevention | y | y | |
| S.M.A.R.T. Monitoring (if supported by hardware)# | y | y | |
| Remote Remedial Repair Services | - | y | |
| On-Site Remedial Repair & Recovery Services | - | y | |
Tasks carried out: * daily, + weekly, # 24/7
Keep your business on track and at ease. Ask us about your network needs to see how we can make technology work for your business.
Limited time offer: A one month free trial of Workstation Watch! Contact Chris Faist at 425-284-5410 or chrisf@ics-support.com for details.