Managed Services
Monitor your servers 24/7 to keep business running smoothly.
With our ProActivePlus Server Watch, you can control the largest single cost of business technology – the hidden cost of lost time and productivity due to technical problems. You get all the benefits of having a fully staffed IT department working around the clock at a tiny fraction of the cost of hiring your own employees. Your business will receive world-class care from a team of technology management professionals 24x7x365 – all for a flat, predictable monthly fee. Just one number to call, no matter what and when problem arises.
Choose from three service levels for the one that best meets your needs. Contact Chris Faist at 425-284-5410 or chrisf@ics-support.com today to learn more.
Server Watch Basic
We monitor all key service parameters 7x24 and notify you directly of alerts and problems. You can resolve these issues on your own, or engage our technical staff to resolve them on a case by case basis.
Server Watch Plus
In addition to complete 7x24 monitoring, we provide full patch assessment and management as well as server maintenance and remote repair. Updates, service packs, general system administration, including account management is included. Learn about our Security Patch Management (PDF).
Server Watch Premium
In addition to the services listed above, we provide full on-site repair and recovery services as part of this package. Lose a disk drive? No problem, we will replace the equipment and perform data recovery to bring your system back on-line (hardware not included).
Server Watch Service Levels |
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| Basic | Plus | Premium | |
| Monthly executive report (sample report (PDF)) | y | y | y |
| 24x7 monitoring* | y | y | y |
| Escalation & basic fixes+ | y | y | y |
| Event log monitoring# | y | y | y |
| Back-up log checks# | y | y | y |
| Anti-virus log checks# | y | y | y |
| Server Availability checks | y | y | y |
| Service Availability monitoring# | y | y | y |
| Monitoring network services such as DNS, DHCP, TS etc.# | y | y | y |
| Basic response time monitoring# | y | y | y |
| Monitoring custom performance parameters# | y | y | y |
| Server health check and analysis of key trends o | y | y | y |
| Patch Assessment & management | - | y | y |
| Service pack updates | - | y | y |
| Log maintenance (both OS and Exchange) | - | y | y |
| Virus definition & prevention | - | y | y |
| Server tuning & cleaning o | - | y | y |
| Remote Remedial Repair Services | - | y | y |
| On-Site Remedial Repair & Recovery Services | - | - | y |
Tasks carried out: * daily, + weekly, o fortnightly, # 24/7
Keep your business on track and at ease. Ask us about your network needs to see how we can make technology work for your business.
Limited time offer: A one month free trial of Server Watch! Contact Chris Faist at 425-284-5410 or chrisf@ics-support.com for details.