Sage MAS 90 & MAS 200 ERP News & Tips
How to Make it a Good Day…with MAS90 Support
By Diane Essington, Office Manager and Bookkeeper

I know how it feels! That long list of accounting tasks to do…but first you have to get out payroll, or run invoices, or cut AP checks. Then it happens. There’s an error and payroll won’t run, or invoices won’t print, or AP won’t post to GL.

This can’t be a hard problem to fix. If only I could talk to someone quickly, I could get on with this stack of work. Payroll has to get done today! I don’t like interruptions and I don’t like uncertainties. What do I do?

ICS Support can help. We’ve made it easier for you to get the MAS90/200 support you need. We’ve made it easier to get the best resources on the task as quickly as possible. We’ve added contact options including email and telephone hotline. With our technology, both emails and voice messages follow our consultants even when they’re working at remote locations. And today I want to help you learn how to make the best use of this new routine.

MAS90 Support Email: mas90support@ics-support.com
You can send a detailed email to our Support Email address. You can include error message snapshots or as much detail needed to let the support team know immediately the simplicity or severity of your issue. Please also include your phone number for a call back. The email is delivered to all of our MAS 90 and MAS 200 consultants simultaneously. They are in constant communication with each other and are able to quickly determine the best resource to assign to your call. With this collaborative strategy, we’ll get your issue solved quickly and efficiently.

Call our MAS 90 Support Hotline at 425-284-5424
You can also call 425-284-5424 and leave a voicemail with your name and number and a detailed explanation of your error or problem. This phone number was established specifically for MAS 90 support calls and is automatically forwarded to the entire MAS 90 support team. They receive both a voice message and an email message, so they are immediately aware that you have an issue to be addressed.

Call the main office at 425-820-6120
Of course you can still call our main office line at 425-820-6120 and ask for MAS90 support. Your call will be forwarded to a consultant who can assist you.

Your MAS 90 and MAS 200 Team

• Tom Lawrence, CPA - Financial Application Consultant
• Shari Eckersley - Financial Application Consultant
• Don Sunderland - Financial Application Consultant
• Ron Taylor - Programmer
• Karen McFadden - MAS 90 and MAS 200 Sales