Sage MAS 90 & MAS 200 ERP Software News & Tips
Who do I pay? Sage Software or ICS Support?
by Diane Essington, Office Manager

QUESTION (from average Sage MAS 90 and MAS 200 end user): We are approaching that time again — renewal time for our Sage Software Subscription Plan. When we were about 90 days out from expiration, we received a subscription renewal notice with payment instructions from Sage Software. Then about 60 days away from our renewal date, we received an invoice and letter from ICS Support for the exact same thing. Who do I pay?

ANSWER: ICS Support! Let ICS Support make things easy for you, and let us handle all your Sage Software transactions. As your reseller of record, ICS Support can design a Sage system that will work for you. We can review your current system and suggest ways to simplify your workflow. We can place the order for new software or add-on modules, as well as place the order for your annual subscription renewal. When things don’t go as expected, you can call ICS Support for software and network support services. Paying ICS Support for your annual subscription renewal is consistent with all of the other types of purchase of Sage products. If you happen to pay Sage by mistake, we can sort it out with them but it just requires a little more work. So in the interest of avoiding possible confusion for all parties, please just pay us for the renewal subscription. Whatever you do, do not pay both! And if you always think of ICS Support, we will keep your system running smoothly, and your payments applied to the correct place.

QUESTION: Why do I need a Sage annual subscription plan?

ANSWER: When you invest in a powerful and convenient software solution, such as the SAGE MAS 90 and MAS 200 software, you maximize your investment by renewing your Annual Subscription Plan.

With the Sage Annual Subscription Plan (aka Sage ClientCare Plan or Sage Maintenance Plan), you get the latest, most current version of Sage MAS 90 and MAS 200 software with just-released upgrades to your current modules that take advantage of additions and product enhancements to make your jobs easier. You also get unlimited access to the Sage online support knowledge system and information on common issues from the same database that our technical support experts use. You can download program changes quickly and easily from the Sage Web site. Plus, you can keep your tax tables and payroll calculations up to date with quarterly and year-end Tax Table Updates.

Sage has also been busy adding some of the functionality of selected Extended Solutions add-ons to the main Sage software modules. Keeping current on the Sage Annual Subscription Plan will give you that added functionality. As Sage crafts certain promotional offers, such as the current Sage MAS Intelligence (SMI), you must be on a current Sage Maintenance Plan in order to take advantage of the powerful SMI features and the thousands in savings being offered during this limited time promotion. Note — detailed information about the SMI promo will be coming in a future newsletter.

BOTTOM LINE: Always think of ICS Support as your solution provider for all things Sage Software. Call or email ICS Support if you have any questions about invoices you receive for Sage Software. Call or email ICS Support when things go awry and you need software or network support services. Call or email ICS Support for a system review and let us help you make the job easier. Call 425-820-6120 or email MAS90Support@ics-support.com or diane@ics-support.com.