Columbia Legal Services Case Summary
A customized upgrade saves not-for-profit time and money.
Columbia Legal Services (CLS) is a not-for-profit organization employing lawyers and legal workers who provide legal assistance to low-income and special needs individuals and to organizations in Washington. CLS maintains five offices and works closely with other legal services, volunteer attorneys, law school clinical programs and many others throughout the state to provide a network of providers for those who cannot afford legal assistance.
Reducing Costs Essential
CLS was unhappy with their former NAV reseller. While they knew that they had an aging version of Microsoft Navision and needed to upgrade, they felt that they were paying a large amount of money and it was getting expensive even as it was helping get all the current payroll reports and documents they needed.
A Track Record Counts
CLS turned to ICS for an upgrade, looking at their track record with Microsoft Dynamics NAV and experience working with not-for-profits. By addressing each support question and concern, ICS Support took care of the entire process. CLS had their upgrade in a very efficient and timely manner, on schedule and on budget, including a new system completely ready to use. In fact, they were so satisfied with ICS Support that they signed up for a support plan.
Easy, Customized Results
Integrated Computer Systems Support worked with CLS throughout the upgrade process to guide them through all of the new version features and help them transition easily to the new software. Several custom changes to the basic package made it easier to process monthly vouchers and process payroll. The result - all parts of the organization feel more comfortable with the software and are learning things that were never taught them by the previous provider.
Integrated Computer Systems Support worked with CLS throughout the upgrade process to guide them through all of the new version features and help them transition easily to the new software. The result - all parts of the organization feel more comfortable with the software..